FAQs to Help and Support

Ownership
Services
Technology
DATELE VEHICULULUI CONECTAT
Electric
Company Info
Technical Information, Weights and Measurements

Can you avoid paying ULEZ?

If you drive within the ULEZ zone in a car that does not meet the emissions standards of the zone you can't avoid paying ULEZ. Fortunately if you own the fully electric Nissan Leaf then this is currently exempt from paying the ULEZ charge.

What cars are available on Motability?

Vehicles available on Motability change regularly. For the most up to date information please see the latest Motability pricelist found here

What is the motability allowance?

The Motability Scheme enables people with qualifying disabilities to lease a car. To be eligible for a brand new Nissan through the Motability Scheme, you must receive either a Higher Rate Mobility Component of Disability Living Allowance (HRMC DLA), Enhanced Rate Mobility Component of Personal Independence Payment (ERMC PIP), War Pensioners’ Mobility Supplement (WPMS) and Armed Forces Independence Payment (AFIP). In order to find out which Nissan vehicles are available to you through the Motability Scheme, please see our latest Motability pricelist or contact you local Nissan dealer.

A warning light has appeared on my dashboard, what should I do?

If a warning light has appeared, please consult your owner’s manual found in the vehicle's glovebox. Alternatively, please contact your local Nissan dealer.

Ownership

How long should a set of brake pads last on my Nissan vehicle?

As part of their normal operation, brake pads will wear out. Heat and friction caused during braking causes abrasion and therefore wear. That's why we refer to them as "wear and tear" components. The rate of this wear is influenced by many different factors, including style of driving, type of driving and the type of vehicle you have.

I need a new VIN plate as it has been modified. Where can I get this?

To enquire about a new VIN plate please visit your local Nissan dealer here.

Why should my car be serviced to the recommended service schedule?

Your car should be serviced to the recommended service schedule to ensure that your vehicle provides the best possible service. This also allows the dealership to conduct a health check and advise you if any items are worn and require replacing. In the event of a warranty claim, lack of servicing may prejudice your cover.

I have just bought a used Nissan - how do I transfer the vehicle warranty to my name?

If your name, address or registration number has changed, or if you have become a subsequent owner of the vehicle, you should complete the 'Notice of Change' freepost card in the back page of your Warranty Information Booklet.

Can I get a Nissan car on the Motability scheme?

To be eligible for a brand new Nissan through Motability Scheme, you must receive either a Higher Rate Mobility Component of Disability Living Allowance (HRMC DLA), Enhanced Rate Mobility Component of Personal Independence Payment (ERMC PIP), War Pensioners’ Mobility Supplement (WPMS) and Armed Forces Independence Payment (AFIP). In order to find out which Nissan vehicles are available to you through the Motability Scheme, please see our latest Motability pricelist or contact you local dealer.

How should I determine whether my vehicle is affected by a recall?

You can visit your local Nissan dealership, or check by visiting Motorcodes. Alternatively you can call our Customer Service Team, their contact details can be found here.

What is an end of life vehicle (ELV)?

An End of Life Vehicle (ELV) is a vehicle that reaches the end of its useful life in general after 12 or 15 years. It is also possible to have a premature End of Life Vehicle (ELV) when the car is involved in an accident and also considered an economic total loss. Although a car arrives at the end of its useful life it still has a value. Every End of Life Vehicle (ELV) contains valuable raw materials (steel and, light metals, alloys, etc.). These materials can be recycled and used for new cars or for other purposes. In order to protect the environment and prevent waste, the End of Life Vehicle (ELV) has to be treated, recycled, recovered or re used as spare components for other cars. For more information click here.

Does recycling reduce CO2 emissions?

Making new cars involves the use of many raw materials, from metals and synthetic products to cardboard which all have to be first produced industrially. By recycling materials, the amount of energy used in manufacturing can be reduced, along with factory emissions.

What is the difference between reuse, recycling and recovery of vehicles?

Recycling is the collection of parts of the End of Life Vehicle (ELV) and the process to transform them into materials used in the production of new vehicles or used for other purposes. Reuse is the use of the parts of End of Life Vehicles (ELV) for the same purpose in other Nissan vehicles. Recovery represents the burning of the vehicle materials that cannot be recycled, for the generation of energy.

When was CO2 emissions data first recorded?

1997/1998 was the time manufacturers started recording this information. If the vehicle is covered then the details will be available on the SMMT website

My vehicle is no longer within warranty, will I have to pay for repairs?

For any information regarding repairs, please contact your local Nissan dealer.

I have just bought a vehicle which doesn't have keys / I would like an additional spare key. How do I go about ordering this?

Please visit your local Nissan dealership, who may be able to supply and code keys once ownership records are confirmed. We may not be able to supply keys for vehicles originally supplied outside the European Union, due to differences in security protocol.

Is my vehicle safe to drive?

If there is no warning light but you’re concerned whether your vehicle is safe to drive or not, contact Nissan Roadside Assistance if you are covered on 0330 123 1231. If you do not have Nissan Roadside Assistance you will need to arrange recovery to your closest Nissan dealer if you believe the vehicle is not drivable or visit your local dealer.

My handbook suggests that my vehicle should not be driven at constant speed for long distances, for the first 1,000 miles. What is classed as a long distance?

Your new car will need to be run in, this will involve the engine being loaded in 4th and 5th gear and varying between 50mph and 70mph. During the run in stage, about 100 miles is classed as a long distance.

What mode should be used for towing a caravan with the X-Trail and should the tyre pressure be increased for this purpose?

Auto can be used all of the time. Tyre pressures should be increased, and the correct pressures will be displayed inside the driver door aperure.

Is it necessary to 'run in' a brand new X-Trail before towing a caravan?

A minimum 'run in' of 500 miles is required before towing, with a recommended 'run in' of 1,000 miles.

Services

My car has broken down, what should I do?

If you have Nissan Roadside Assistance please contact them on 0330 123 1231 and select option 1. If you do not have Nissan Roadside Assistance you will need to arrange recovery to your closest Nissan dealer

Where is my nearest official Nissan dealer?

You can find your nearest Nissan dealer using the dealer locator found here.

What’s covered with a Nissan warranty?

We offer a variety of warranty plans for your needs, for full details visit our warranty section.

Where is the nearest Nissan service center?

You can find your nearest Nissan service centre using the dealer locator found here.

What time do Nissan service centers open?

Opening hours vary between Nissan dealers. For more information regarding the opening times of a specific dealer please visit the dealer locator.

Where can I find information about jobs?

For further information about what jobs are currently available, please visit our careers website here.

How do I contact Nissan Customer Service?

All information regarding contacting Nissan Customer Service can be found here

Technology

What are the key features of Park Assist?

Park Assist tells you if your car will fit into your chosen parking space. Using the rear parking sensors it will also allow you to reverse more safely.

What is a DPF?

A DPF is a Diesel Particulate Filter. The filter forms part of the vehicle's exhaust system to trap and store solid particles or 'soot', produced by the diesel engine combustion. When the amout of soot in the filter reaches a specified level, this needs to be reduced to maintain the filter's function. This reduction is called regeneration and must be performed periodically.

How can I find the key code of my Nissan vehicle?

The keys to every Nissan vehicle are given a special security code, to prevent the keys being replicated by a third party. For this reason, someone asking for the key code is asked to prove their ownership of the vehicle before the code can be given. Your local authorised Nissan dealer can give you the key code of your vehicle. You should be prepared to present proof of ownership, such as the vehicle registration log book (V5) or original sales documentation. To find details of your local authorised Nissan dealer, please click here.

What does CVT stand for?

CVT stands for Constantly Variable Transmission. This is a common type of automatic gearbox.

What is the 'Intelligent Key'?

The Intelligent Key reveals Nissan's focus on practical technologies. The vehicle senses when the Intelligent Key is brought close to the car. Doors and tailgate can simply be opened by pressing a button on the door handle. Also a press on the start button begins the motor - no key has to be removed from pocket or handbag!

What is the guaranteed accuracy of the speedometer in terms of percentage of speed shown?

The speedometer should not read slower but may read faster than the actual vehicle speed. The EC Directive states: at a speedometer reading of 25mph the vehicle speed should be between 20.5 and 25mph. At a speedometer reading of 50mph the vehicle speed should be between 43.2 and 50mph. At a speedometer reading of 75mph the vheicle speed should be between 65.9 and 75mph.

Can I have a LPG conversion on my Nissan?

Nissan are no longer able to offer LPG conversions on our vehicles.

DATELE VEHICULULUI CONECTAT

Eligibilitate pentru descărcare

Există un proces pas cu pas pentru a obține datele vehiculului meu?

Da, procesul este următorul:

Verificați dacă vehiculul dvs. este eligibil
Eligibilitatea depinde de modelul, echiparea și anul de fabricație al vehiculului. Unele modele Nissan mai vechi s-ar putea să nu colecteze sau să stocheze date conectate.
Asigurați-vă că vehiculul este conectat
Trebuie să fiți conectat la vehicul prin aplicația NissanConnect Services. Dacă nu ați făcut-o deja, puteți descărca aplicația și conecta vehiculul aici.
Conectarea vehiculului este necesară pentru identificarea și autentificarea utilizatorului.
Trimiteți cererea
Completați acest formular, folosind aceeași adresă de e-mail ca în aplicația NissanConnect Services. După trimitere, veți primi un link de descărcare în termen de 4 săptămâni.

De pe ce vehicule pot descărca datele de utilizare conectate?

Puteți descărca datele de utilizare conectate de la următoarele vehicule Nissan, atâta timp cât acestea au fost produse la datele enumerate mai jos:

Nissan LEAF – din mai 2019
Nissan NAVARA – din iulie 2019
Nissan JUKE – din noiembrie 2019
Nissan QASHQAI – din iulie 2021
Nissan ARIYA – din iulie 2022
Nissan X-TRAIL – din septembrie 2022

Pentru a accesa și a descărca datele de utilizare conectate, vehiculul dumneavoastră trebuie să fie asociat și cu aplicația Servicii NissanConnect.

Ce utilizatori pot descărca datele vehiculului conectat?

Numai utilizatorii care s-au înregistrat în aplicația Servicii NissanConnect și au acceptat Acordul de utilizare a datelor pe ecranul de pornire al vehiculului lor pot descărca datele vehiculului conectat. Dacă acordul nu a fost acceptat, vehiculul rămâne în modul de confidențialitate și nu sunt colectate date.

De asemenea, terții pot accesa datele dacă au fost autorizați de utilizator.

În ce țări pot accesa utilizatorii datele vehiculelor conectate?

În prezent, datele pot fi colectate în cele 27 de țări membre ale Uniunii Europene (UE) în care sunt furnizate serviciile Nissan Connect.

Solicitați acces la date

De ce trebuie să furnizez numărul de telefon mobil pentru a accesa datele vehiculului meu conectat?

Pentru a accesa descărcarea, vă vom trimite o notificare cu un link securizat. Din motive de securitate, vă vom trimite o parolă OTP (One-Time Password) prin SMS. După ce introduceți OTP în câmpul furnizat, veți putea descărca datele. Acest lucru vă ajută să vă asigurați că numai utilizatorii autorizați pot accesa conținutul.

Cum pot partaja datele vehiculului meu conectat cu o terță parte?

Dacă dorești să partajezi datele vehiculului tău conectat cu o terță parte, completează câmpurile obligatorii din formularul „Solicită datele tale”, inclusiv:

consimțământul tău pentru partajare,
numele terței părți,
numărul de telefon al terței părți (pentru verificarea identității),
adresa de e-mail a terței părți (pentru trimiterea linkului de descărcare).

Numărul contului sau al vehiculului (opțional – doar pentru referința terței părți).

Folosim autentificarea în doi pași (2FA) pentru a securiza descărcările.

Din motive de securitate, terța parte va trebui să solicite o parolă unică (OTP), care va fi trimisă prin SMS pe telefonul mobil. Terța parte trebuie să își înregistreze numărul de telefon folosind instrumentul nostru de autoservire din interfața utilizatorului (UI) înainte de a primi OTP-ul.

Terța parte care primește datele trebuie să accepte Termenii și Condițiile specifice partajării datelor conform Actului UE privind datele.

Cât timp va dura procesarea cererii mele?

După ce ați trimis cererea, Nissan o va procesa fără întârzieri nejustificate. Totuși, vă rugăm să rețineți că procesarea poate dura până la 4 săptămâni. Dacă nu ați primit descărcarea datelor după acest interval, contactați echipa noastră de suport EU Data Act.
Vă rugăm să rețineți că, dacă sunt trimise mai multe cereri cu date suprapuse în aceeași zi, va fi procesată doar ultima cerere.

Identificarea șoferului este utilizată pentru a determina cine poate accesa datele vehiculului conectat?

Da. Pentru anumite modele de vehicule, este furnizat un sistem care permite persoanelor care solicită date să acceseze doar propriile date de conducere. Acest lucru se bazează pe ultimul utilizator care a fost conectat la serviciile NissanConnect înainte ca motorul vehiculului să fie oprit.

Probleme tehnice / Depanare

Când vor fi disponibile datele pentru descărcare?

Vă vom furniza datele disponibile în momentul procesării. Datele sunt actualizate la fiecare 24 de ore, dar pot apărea întârzieri din cauza problemelor de comunicare. Dacă se întâmplă acest lucru, datele vor fi de obicei disponibile a doua zi.

De ce nu am primit date de descărcat?

Există mai multe motive pentru care este posibil să nu fi primit date ca răspuns la solicitarea dvs. Pentru a vă proteja confidențialitatea și a asigura acuratețea informațiilor, verificăm dacă solicitantul se potrivește cu șoferul în intervalul de timp selectat. Vă rugăm să examinați următoarele motive posibile:

Interval de timp sau problemă de utilizare:

Intervalul de timp selectat nu se aliniază cu perioada de proprietate sau de utilizare.
Vehiculul nu a fost condus în perioada solicitată.
Vehiculul era în modul de confidențialitate, deci nu au fost transmise date.
Vehiculul se afla într-o zonă cu recepție celulară slabă, așa că este posibil ca datele să nu fi fost înregistrate.

Problema profilului șoferului:

Dacă vehiculul a fost partajat și motorul nu a fost oprit între șoferi, datele sunt legate de ultimul utilizator înainte ca motorul să fie oprit.
Dacă a fost selectat un alt profil de șofer în timpul conducerii vehiculului, datele vor fi atribuite acelui profil. Comutarea profilurilor de utilizator în timpul unei călătorii intră în vigoare numai după oprirea motorului.

Probleme legate de asocierea vehiculelor și de cont:

Adresa de e-mail utilizată în solicitare nu se potrivește cu cea conectată la contul tău Nissan Connected Services (NCS).
Serviciile conectate nu au fost activate sau vehiculul nu a fost asociat cu contul dvs.
Contul NCS a fost șters - datele asociate acestuia nu mai sunt disponibile.
Dacă vehiculul a fost reasociat cu același cont, este posibil ca datele de la prima asociere să nu mai fie accesibile.

Problema eligibilității vehiculului:

VIN-ul introdus a fost incorect. Vă rugăm să verificați din nou și să trimiteți o nouă solicitare.
Vehiculul dumneavoastră nu este acceptat, deoarece este un model vechi, un vehicul importat sau un vehicul fabricat de un partener.
Este posibil ca serviciile conectate pentru vehiculul dumneavoastră să fi expirat. Vă rugăm să verificați lista vehiculelor eligibile.
Datele specifice solicitate nu sunt acceptate pentru vehiculul dumneavoastră (de exemplu, datele bateriei de înaltă tensiune pentru un vehicul neelectric).

Problema restricțiilor de țară:

Contul NCS a fost creat într-o țară din afara celor 27 de țări membre ale UE (Marea Britanie, Norvegia, Elveția, de exemplu). Descărcările de date sunt disponibile în prezent numai pentru utilizatorii UE 27.
Vehiculele importate din țări din afara celor 27 de țări membre ale UE nu sunt în prezent eligibile pentru descărcări de date.

Temporizare:

Datele sunt actualizate la fiecare 24 de ore. Este posibil ca informațiile generate în ultimele 24 de ore să nu fie încă disponibile.
Este posibil ca Nissan să proceseze încă solicitarea dvs. Vă rugăm să așteptați până la 4 săptămâni înainte de a trimite unul nou.

Cum funcționează autentificarea cu doi factori (2FA) pentru descărcarea datelor?

Folosim autentificarea cu doi factori (2FA) pentru a vă menține descărcările în siguranță. Iată cum funcționează:

1/ Introduceți datele de conectare:
Când începeți o descărcare, conectați-vă mai întâi cu numele de utilizator și parola.

2/ Primiți un OTP (parolă unică):

Pentru solicitanți: Dacă sunteți solicitant, un OTP va fi trimis automat prin SMS la numărul de telefon pe care l-ați furnizat la completarea formularului de solicitare de pe site-ul Nissan.

Pentru terți: dacă sunteți un utilizator terț, va trebui să vă înregistrați numărul de telefon folosind instrumentul nostru de autoservire din interfața cu utilizatorul înainte de a primi OTP-ul.

Acest pas suplimentar asigură că numai utilizatorii autorizați pot accesa și descărca în siguranță datele de care au nevoie.

Ce ar trebui să fac dacă nu primesc o parolă unică?

Vă rugăm să verificați dacă ați introdus numărul de telefon corect:

Dacă sunteți Solicitant: la momentul Solicitării
Dacă sunteți Terță Parte: atunci când solicitați codul de verificare.

Dacă numărul tău este corect, dar tot nu ai primit parola unică (OTP) după 5‑10 minute, te rugăm să contactezi echipa noastră de asistență Data Act aici.

Ce pot face dacă linkul de descărcare a datelor nu funcționează?

Linkul de descărcare este valabil doar 7 zile. Dacă linkul a expirat, vă rugăm să trimiteți o nouă solicitare. Dacă linkul nu funcționează, dar nu a expirat încă, vă rugăm să contactați echipa noastră de asistență Data Act aici.

Interpretarea datelor

Ce fel de date despre vehiculele conectate sunt disponibile pentru descărcare?

Puteți descărca o parte dintre datele generate de vehiculul dvs. conectat, inclusiv datele despre călătorii, performanța vehiculului, starea din vehicul și informațiile despre baterie și încărcare.

Pentru o prezentare detaliată a tuturor tipurilor de date disponibile, vizitați Dicționarul de Date.

Care este perioada de păstrare a datelor pentru datele vehiculelor conectate?

Nissan păstrează datele vehiculului conectat pentru o perioadă limitată de timp, așa cum este descris în Termenii și condițiile NissanConnect (a se vedea Secțiunea 4.8 – Perioada de stocare). Puteți solicita o copie a datelor vehiculului conectat atâta timp cât intervalul de timp solicitat se încadrează în perioada de păstrare și nu mai devreme de 12 septembrie 2025 (data la care Legea UE privind datele intră în vigoare).

Cum pot interpreta datele de la vehiculul meu conectat?

Datele sunt afișate într-un tabel cu mai multe coloane:

Prima coloană arată numărul de identificare al vehiculului (VIN)
A doua coloană arată data și ora (marcaj temporal)
A treia coloană arată ID-ul tău de utilizator
Restul coloanelor afișează diferite tipuri de date și valorile acestora colectate de la vehiculul dvs.

VIN	Timestamp	User ID	SpeedObjDisplayedValue.km/h	EngineRPM
•••••••••••••••	2023-04-06T18:00:00Z	XXXX	31.8	2304
•••••••••••••••	2023-04-06T18:00:00Z	XXXX	0.0	2304
•••••••••••••••	2023-04-06T18:01:00Z	XXXX	0.4	1536

Pentru mai multe detalii despre fiecare tip de date, inclusiv descrieri și intervale de valori, vizitați Dicționarul de date.
Datele sunt exacte din momentul în care au fost colectate și compilate în fișierul descărcabil. Datele mai vechi de 24 de ore nu pot fi incluse.

Datele colectate de vehiculul meu conectat sunt corecte?

Datele sunt partajate exact așa cum sunt colectate. Cu toate acestea, precizia senzorului poate fi afectată în tuneluri sau zone cu semnal slab. Ca urmare, datele colectate pot părea ocazional neobișnuite sau incorecte.

De ce apar datele pe rânduri diferite?

Momentul colectării datelor variază în funcție de senzori și, prin urmare, nu toate datele vor apărea pe același rând și pot diferi între categorii. Unele caracteristici și puncte de date sunt disponibile numai pe anumite modele de vehicule.

De ce lipsesc date și/sau intrări duplicate?

Unele date, cum ar fi alertele sau avertismentele, sunt înregistrate numai atunci când sunt îndeplinite anumite condiții. În zonele cu semnale slabe, cum ar fi tunelurile, senzorii pot pierde date sau pot colecta aceleași date de mai multe ori. Nu toate datele sunt garantate pentru a fi înregistrate cu acuratețe de fiecare dată.

Electric

What is the ULEZ charge?

On 8 April 2019, the first Ultra Low Emission Zone (ULEZ) came into effect in the same area as central London’s existing Congestion Charge Zone. Cars, vans and other vehicles coming into the zone need to meet stringent emission standards or pay a daily charge. From 25 October 2021, the area will expand to the inner London area bounded by the North and South Circular roads. Birmingham follows suit with plans for their own Clean Air Zone (CAZ) from 2020.

Where is the ULEZ zone?

The ULEZ zone currently occupies the same area as the existing Congestion Charge Zone. However, from 25 October 2021, this area will expand to the inner London area bounded by the North and South Circular roads. Birmingham will also follow plans for a similar Clean Air Zone from 2020.

Do electric cars have gears?

No, electric cars (EVs) do not have gears, because they have no gear box.

Why?
EV’s only have one gear, so they have no need for a multi-speed gear box like traditional petrol and diesel cars.
Petrol and diesel cars have multiple gears because there are multiple power bands where the engine works best.
An electric car however can create almost instant torque from a standing start, and get to top speeds using a single gear, without negatively impacting the power or when driving at low speeds.

How do electric cars work?

Unlike traditionally fuelled cars, electric cars don’t have a fuel line, pump or tank. So how do they run?

Under the bonnet is an electric motor, which replaces the traditional combustion engine. A lithium ion battery pack powers the electric motor, and this is what must be charged either at home or on the go at charge-points.

How do you charge an electric car?

Charging your Nissan electric car is easy to do, both at home or on the go.

At Home
Efficiently charge your EV at home either from a domestic socket, or from a Nissan certified 7kW Wallbox you can have installed in your garage.

On the Go
Nissan LEAF is compatible with the CHAdeMO DC charging network found across the UK. With over 2200 compatible rapid chargers available, simply find your closest charge-point and plug your EV in.

Company Info

When did the Renault-Nissan Alliance begin?

The Renault-Nissan Alliance was signed on 27th March 1999, and is the first of its kind involving a Japanese and French company, each with its own distinct corporate culture and brand identity. Both companies share a single joint strategy of profitable growth and a community of interests. To promote this shared objective, the Renault-Nissan Alliance set up joint project structures as early as June 1999, covering most of both companies’ activities.

How is the Renault-Nissan Alliance managed?

To define a common strategy and manage synergies, an Alliance strategic management company, Renault-Nissan BV, was founded on 28th March 2002. Renault-Nissan BV is jointly and equally owned by Renault and Nissan and hosts the Alliance Board, which met for the first time on 29th May 2002, and holds monthly meetings.

Who controls the Renault-Nissan Alliance?

The Alliance Board steers the Alliance’s medium- and long-term strategy and coordinates joint activities on a worldwide scale. Renault and Nissan run their operations under their respective Executive Committees, accountable to their Board of Directors, and remain individually responsible for their day-to-day management.

Where can I find press releases?

You can find the most up to date press releases here, alternitavely you can visit our news section for the most up to date news.

When was the Nissan factory in Sunderland built?

Nissan Motor Manufacturing (UK) Limited started production of Nissan vehicles in 1984.

What is Nissan UK's Tax Strategy?

In accordance with Schedule 19 of the Finance Act 2016, here is Nissans tax strategy for all UK companies within the Nissan Group.

What is REACh, and how can I find more information?

REACH is the chemical regulation in the EU, focusing on Registration, Evaluation, Authorisation and Restriction of Chemicals manufactured in or imported into the European Economic Area. Nissan complies with REACH obligations, and fully supports its underlying goals: to protect human health and reduce the risk on the environment posed by chemicals. For more information please click here. This website provides information on substances present in the Nissan product(s) that you buy, and recommendations for their safe use.

Where can I find Nissan’s Slavery and Human Trafficking Statement?

You can find out about Nissan’s Slavery and Human Trafficing statements using the links below:

Financial Year 2023-2024

Financial Year 2019-2020

Financial Year 2018-2019

Financial Year 2017-2018

Financial Year 2016-2017

How does Nissan comply with the battery recycling obligation for automotive and industrial batteries?

The disposal of waste industrial and automotive batteries by landfill or by incineration is banned in the UK. If you have an electric powered vehicle, there are specific obligations for producers/importers of such vehicles that are intended to help you deal with the batteries that power these vehicles when they become waste. Businesses that place electric vehicle batteries into the UK market have an obligation to arrange for the treatment and recycling of these batteries. For more information click here

WHERE CAN I FIND THE GENDER PAY REPORT FOR APRITE (GB) TRADING AS WEST WAY NISSAN?

We are an employer required by law to carry out Gender Pay Reporting under the Equality Act 2010 (Gender Pay Gap Information) Regulations 2017. Please click HERE to view the report

Technical Information, Weights and Measurements

What does the term, 'Permitted towing weight/towing capacity' refer to?

The permitted towing weight refers to the maximum weight of a trailer and load which can be towed behind a vehicle. Figures may be given for a braked or unbraked trailer. Towing capacity may vary under certain conditions such as gradient.

What does the term, 'Payload' refer to?

The payload of the vehicle is the gross weight minus the kerb weight of the vehicle. To calculate the cargo weight, any additional weight including the driver, any passenger(s) and other equipment or modifications must be deducted from the payload. Care should be taken to remain within the gross vehicle weight and not exceed permitted axle weights. It is the responsibility of the vehicle operator to ensure that the vehicle does not exceed the weights shown on the VIN plate.

What does the term, 'Load Volume' refer to?

The load volume of a vehicle refers to the amount of cargo that the load area can accommodate, there are several methods used to calculate load volume. The total load volume in some vehicles is calculated by using materials such as sand, which fill the load area (SAE method). Another method more commonly in use (VDA) uses blocks of 200mm x 100mm x 50mm (1 litre volume), stacked to fill the load area. The final count of blocks is given in litres or cubic metres.

What does the term, 'Nose weight' refer to?

The nose weight of a vehicle refers to the vertical weight of the trailer on the hitch ball. This must be taken into consideration to ensure the vehicle permitted axle weights and gross vehicle weights are not exceeded.

What does the term, 'Kerb Weight' refer to?

The kerb weight of a vehicle is the weight of the complete vehicle without any payload and in standard condition, but including a full tank of fuel, oil, water, spare tyre and tools.

Is it possible to get the EXACT kerb weight for a vehicle, rather than the minimum/maximum figures quoted in the brochure?

The only way to obtain the exact weight of a specific vehicle is to put the vehicle on a public weighbridge.

Where can I get technical information about my car?

Our technical experts based within our authorised dealer network are best placed to offer technical guidance to our customers. If you contact any one of these, they will be able to give you the specialist advice that you need. To find details of your closest Nissan dealer, click here.

Why is my fuel consumption different to that shown in the vehicle brochure?

Figures shown are for comparability purposes; only compare fuel consumption and CO2 figures with other cars tested to the same technical procedures. Figures may not reflect real driving results, as these can vary depending on a number of factors, such as; weather conditions, driving style, vehicle load and accessories.

Where can I find the recommended tyre pressures for my Nissan vehicle?

The tyre pressures recommended for a Nissan vehicle are shown on a sticker situatied in the driver door aperature. Alternatively you can check your Owner's Manual.

What is RMI and how can I access the RMI information?

The Repair and Maintenance Information or “RMI” is the vehicles’ technical information, on-board diagnostic information and datasets necessary to perform repairs and maintenance on Nissan vehicles. This information is available for independent repairers located in the EU.

If you are an independent repairer you can access the RMI information using our B2B portal.

Any questions, do not hesitate to contact us.

What is PTI and how can I access the PTI information?

The Periodic Technical Inspections information or “PTI” information is the vehicles’ technical information and datasets necessary to perform periodic technical inspections of Nissan vehicles. This information is available for vehicle testing centres located in the EU.

If you are a vehicle testing centre you can access the PTI information using our B2B portal.